We ship worldwide. Orders are fulfilled within 1 day and dispatched that same day. Estimated delivery from dispatch is up to 2 weeks for Australia, 2–5 days for the United States, and up to 2 weeks for all other countries. These are estimates; customs clearance, public holidays and carrier delays may affect delivery.

If your order hasn’t arrived within the estimated delivery timeframe, please contact us with your order number so we can help.

Some orders may arrive in separate packages. If you’ve received only part of your order, please allow an additional 2 days for the remaining items to arrive before contacting us.

To request a return, email mgmt.aureli@gmail.com before sending anything back. Items must be unused, with tags and original packaging, and you’ll need proof of purchase. If accepted, we’ll provide a return shipping label and instructions. Conditions and exclusions apply—please refer to our refund policy.

Check your selected items and delivery address before completing your purchase. If you need to change your delivery address, contact us immediately. Changes may not be possible after dispatch.

Please inspect your order when it arrives. If anything is damaged, defective or incorrect, contact us immediately with your order number and clear photos of the item and packaging. We’ll review the issue and help resolve it.

We’re here to help. Use our contact form or email mgmt.aureli@gmail.com. If you’re contacting us about an existing order, please include your order number.